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This privacy policy sets out how Store Fixtures Direct uses and protects any information that you give Store Fixtures Direct when you use this website.

Store Fixtures Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect:

  • name and job title
  • company name
  • contact information including email address, mailing address
  • telephone number, credit card information
  • other information relevant to customer surveys and/or offers

What we do with the information we gather:

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • Internal record keeping.
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To more quickly process your transactions.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security:

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access and rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

How we use cookies:

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including, but not limited to, if a specific link does not work).

How can you opt-out, remove or modify information you have provided:

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "login" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "login" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Disclosure of information collected:

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described herein. The term “outside parties” does not include web hosting partners and/or other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Online Policy Only:

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent:

By using our website, you consent to the terms and conditions of this privacy policy.

  • We gladly accept credit cards: American Express, Visa, MasterCard and Discover. Store Fixtures Direct's secured server uses Geo Trust 256 bite encryption (the highest standard in internet security).
  • Money Orders are also welcome. Please note that orders by this method will not be shipped until payment received.
  • Checks will gladly be accepted, however, orders will not be processed until check has cleared. Domestic checks (7-10 days), foreign checks (3- 4 weeks).
  • We are unable to accept cash for Internet orders.
  • All payments must be in U.S. currency.

Shipping Information

Shipments will be made via the most reasonable methods as determined by Store Fixtures Direct. Store Fixtures Direct will have the sole discretion to select the method of shipment, routing of shipment, point of origin of shipment and selection of carrier FOB (Freight On Board) shipping point. Shipping and delivery dates given by Store Fixtures Direct are estimates only. Store Fixtures Direct will not be liable for damages due to the delay in, or the inability to complete, manufacture or deliver goods due to labor difficulties, weather, Acts of God, governmental acts or regulations, shipping delays, inability to obtain equipment or material from the sources of supply, or any other cause whatsoever beyond the reasonable control of Store Fixtures Direct. The customer will pay Store Fixtures Direct reasonable storage and handling charges for any shipments that are delayed on account of the customer. On all orders placed via the internet, shipping charges will be added to order before shipping of order. Store Fixtures Direct reserves the right to ship part or partial orders without prior notification.

Shipping methods that may be used are as follows:

  • Most merchandise will be shipped via UPS or USPS. Unless:
    • Items exceed carrier's size and/or weight
    • A "drop-shipping" rate is available that will expedite delivery time and improve cost effectiveness
  • Some items are not able to be shipped UPS due to size or weight limits so they will be shipped using a LTL trucking company. Curbside delivery only.
  • Next Day, 2nd Day Air, 3-Day maybe available at an additional cost.

Partial Shipments

Store Fixtures Direct reserves the right to ship part of or partial orders without prior notification. If the majority of the order is backordered, a representative will contact you.

Inspection and Damaged Shipments

** We require that you inspect your item(s) immediately upon delivery. **

All packages delivered should be inspected UPON RECEIPT. We are not responsible for missing items and/or damage that is not reported to us within the first 24 hours of receipt of delivery. You must open all cartons, skids and packaging while the driver is present and inspect your merchandise for any damages. You must call Store Fixtures Direct immediately at: (631) 392-0680, to report any damages. Failure to properly notate damages will waive our right to file a claim against the carrier on your behalf.

In the unlikely event that damage occurs during transit to your shipping location. Follow these steps:

  1. Do NOT sign truck bill of loading.
  2. Print "Damaged Upon Arrival" where you would normally sign.
  3. Contact Store Fixtures Direct immediately at: (631) 392-0680.

We will file a claim and send you a replacement product. We will send out a new product or replacement part at our discretion. We are not responsible for replacing damaged merchandise that is not reported to us within the first 24 hours of receipt.

Store Fixtures Direct will not be responsible or liable for any merchandise claims of damage if the merchandise is not properly inspected by the recipient (all cartons, skids and packaging opened) at the time of truck delivery and in the presence of the driver. No claims of damaged merchandise received by common carrier delivery will be accepted by Store Fixtures Direct if recipient fails to properly inspect merchandise (by opening all cartons, skids, and packaging) in the presence of the driver. No claim of damaged merchandise received by common carrier delivery will be accepted by Store Fixtures Direct if recipient signs the truck bill of lading that the merchandise was received in good condition.

All risk of loss or damage and all incidents of title and ownership will pass to the customer when Store Fixtures Direct completes delivery of the goods to the carrier (F.O.B. point of origin of shipment) even though Store Fixture Direct may have selected the carrier. In no event will Store Fixtures Direct be liable for any loss or damage, including but not limited to loss of profits or incidental or consequential damages, that result after Store Fixtures Direct delivers the goods. For any such loss or damage, Store Fixtures Direct will have no responsibility whatsoever. However, Store Fixtures Direct will initiate claims directly with the carrier on your behalf.

Acceptance

All goods sold pursuant to this instrument are subject to inspection by the customer promptly upon the customer’s receipt and, unless Store Fixtures Direct is advised in writing to the contrary, such goods will be deemed to be accepted as conforming with the requirements of this instrument and free from all discoverable defects. If the customer finds the goods to be non-conforming, the customer must promptly advice Store Fixtures Direct in writing, specifying all claimed defects or non-conformities and the customer will give Store Fixtures Direct Direct an opportunity to investigate.

Store Fixtures Direct will not be responsible or accountable for loss of anticipatory profits, or for special, minor or significant damages allegedly caused by the user of such items. There are no warranties, either expressed or implied, as to the quality, workmanship, design, merchantability, suitability, or condition of the items for any particular purpose, or any other representation or warranty whatsoever.

Return Policy

Your satisfaction is important to us. Most products may be returned within 30 days of receipt and must include original packing slip/invoice, be in original carton and in unused condition. Specialty items, including but not limited to display tables, wrap counters, mannequins, display cases, gondola shelving and slatwall panels are not returnable.

Authorized returns will receive a full product credit (minus shipping fees and restocking fee of 25%) to the method of payment used at time of order. All freight charges are at the full expense of the customer.

To return a qualified item, you must first obtain a Return Authorization number from our Customer Service Department. DO NOT SHIP merchandise back to our Store Fixtures Direct address. You will be provided with return address information. We must be notified in advance of any return. Unauthorized returns will be refused and shipped back to the sender at their full expense.

All items returned must be in original cartons. No returns are accepted after 30 days of the ship date. For more information please contact us.

Store Fixtures Direct will replace, refund or issue store credit for any item we deem valid for return. We will not be responsible or accountable for loss of anticipatory profits, or for special, minor or significant damages allegedly caused by the user of such items. There are no warranties, either expressed or implied, as to the quality, workmanship, design, merchantability, suitability, or condition of the items for any particular purpose, or any other representation or warranty whatsoever.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers. Store Fixtures Direct reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.

Cancellations Policy

If you need to cancel your order please contact Store Fixtures Direct immediately by email using thecontact formon the website or call (631) 392-0680. Please note, once an order has entered production or shipped it may not be cancelled. If your item is returnable, you may return the item subject to the return policy.

Indemnification

You agree to defend, indemnify and hold Store Fixtures Direct harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

Minors

Store Fixtures Direct does not sell products to children, but to adults who can purchase with a credit card or other certified payment method. If you are under 18, you may use Store Fixtures Direct only with consent of a parent or guardian. Store Fixtures Direct reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Disclaimer of Warranties and Limitation of Liability

This site is provided by Store Fixtures Direct on an "as is" and "as available" basis. Store Fixtures Direct makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Store Fixtures Direct disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, Store Fixtures Direct disclaims any and all warranties, express or implied, for any merchandise offered on this web site. You acknowledge, by your use of the Store Fixtures Direct web site, that your use of the web site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of this agreement.

Limitation of Liability

Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Store Fixtures Direct or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use this and other Store Fixtures Direct web sites, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of Store Fixtures Direct has been advised of or should have known of the possibility of such damages. In no event will Store Fixtures Direct be liable for any damages in excess of the fees paid by you in connection with your use of the site during the six month period preceding the date on which the claim arose. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitations may not apply to you.

Applicable Law

This Agreement shall be governed by and construed under New York law as such law applies to agreements between New York residents entered into and to be performed within New York. Any action or proceeding arising out of or related to these Terms of Use or your use of this site must be brought in the state or federal courts of New York.

Electronic Communications

When you visit the Store Fixtures Direct website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio/video media, digital downloads, data compilations, and software, is the property of Store Fixtures Direct, Inc. or its content suppliers and protected by United States and international copyright laws.

The compilation of all content on this site is the exclusive property of Store Fixtures Direct and protected by U.S. and international copyright laws. All software used on this site is the property of Store Fixtures Direct or its software suppliers and protected by United States and international copyright laws.

 
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